Blinds Online NZ proudly extends the following warranty on products and services to the original buyer, with proof of purchase.

This warranty is valid when payment has been made in full and proof of purchase is provided to Blinds Online NZ.

This warranty is not transferrable and only the original purchaser of the products can make a claim under this warranty.  Claims made against transit damage, short supply or visible defects to the products, must be reported within forty-eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Blinds Online NZ.

Standard Product Warranty

What is covered:

  • Roller Blinds are covered for 10 years on fabric, operating mechanisms and components.
  • Hard wired Motors are covered for 7 years, Battery Motors are covered for 5 years and Remote Controls are covered for 7 years.

What is not covered:

  • Product failure due to improper installation.
  • Products that exceed size recommendations or are otherwise made outside Blinds Online NZ specifications.
  • The cost of access equipment (e.g. Scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs.
  • Any conditions caused by normal wear and tear.
  • Alterations and repairs to the product not carried out by a Blinds Online NZ representative, water damage, accidents, misuse.
  • Exposure to the elements (sun damage, wind or rain), discolouration over time.
  • Exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments and salt air.
  • Any damage resulting from exposure to high moisture and high humidity environments (resulting in mold, mildew or fungal growths) e.g. kitchens, bathrooms.
  • Condensation damage.

Please note the following:

  • Resolution of Warranty Issues: If it is determined that warranty service is required, it will be determined at the sole discretion of a Blinds Online NZ representative whether the product will be repaired or replaced.
  • Matching Products: In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications. If this is not possible, we will match the product as closely as possible.
  • Transportation Costs:  It is the responsibility of the customer to transport the product to Blinds Online NZ. Costs associated with product removal, re-installation, transportation to and from the repair facility are not covered in this warranty.

There are no warranties that extend beyond this express written warranty, except the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall Blinds Online NZ be liable for lost profits, or other indirect, incidental, consequential, special or exemplary damages.

Warranty Procedures:
For warranty service, call 0800 225 397. Please have original invoice ready.

Important information

Fabric “V”ING
Large width roller blinds larger than 2400mm and/or longer than 3000mm, could show the effect of “V’ing. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.

Textured or directional fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist. You should expect to see variations of up to 30mm in the direction of the pattern from one side of the blind to the other.

Railroading and Cupping
Selected fabrics can be railroaded. Railroading fabric often leads to curling or cupping of the outer edges of the blind. Railroading of the fabric changes the appearance of the blind, which is more pronounced in textured fabrics. Cupping of fabric at the outer edges of the blind is more pronounced on wider width roller blinds.

Light Gaps
All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). This is because the overall width of the blind including its brackets is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting, however, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.

Some wider width roller blinds will exhibit a deviation across the width of the fabric at the base rail. This can be minimised via selection of base rail options.

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